Send the useful details. We’ll take it from there.
For now, all product, sales, billing, security and privacy requests begin by email. We’ll route the message to the right place.
What to include
- 01For a processing issue: account, project and job identifier
- 02For a billing issue: account name and Paddle transaction or invoice reference
- 03For a privacy request: the email attached to your account and the right you want to exercise
- 04For security: a concise description and safe reproduction details—never include credentials
Sensitive reports
If a security report contains exploit details or customer data, ask us for a secure transfer method before sending attachments.
Do not send passwords, access tokens, payment-card details or full survey datasets by email.