1. Agreement and operator
These Terms are between you and the Atlassium operating entity identified on your checkout, order form or invoice (Atlassium, we, us). If you use only a free evaluation and no entity is identified, Atlassium means the person or entity operating atlassium.io. An order form, checkout terms, data processing agreement or written enterprise agreement may supplement these Terms; a specifically negotiated term controls if there is a direct conflict.
You represent that you are at least 18 years old, can form a binding agreement and, if acting for an organization, have authority to bind it. Consumer rights that cannot lawfully be waived remain unaffected.
2. The Services
Atlassium provides a multi-tenant platform for receiving imagery and geospatial inputs, scheduling photogrammetry and analytical jobs, storing results, managing project access, recording usage and delivering downloadable artifacts and reports.
We may improve, modify or replace features, processing components and interfaces. We will not materially reduce the core functionality of a paid subscription during its current term without reasonable notice, except where needed for security, law, third-party rights or to prevent harm. Preview, beta or evaluation features may change or end at any time and are provided without service commitments.
3. Accounts and authorized users
You must provide accurate account information, keep credentials confidential, use unique individual accounts and promptly remove access that is no longer needed. You are responsible for activity performed through your account except to the extent caused by our breach of these Terms.
Organization owners and administrators may invite users, assign roles, access organization content and control the subscription. If you join an organization account, its administrators may manage your access and content within that account. Notify support promptly of suspected unauthorized use.
4. Customer Content
Customer Content means imagery, control files, geospatial data, project information, parameters and other material submitted to the Services, plus outputs generated specifically from that material. As between the parties, you retain your rights in Customer Content.
You grant Atlassium and its subprocessors a worldwide, non-exclusive license during the applicable service and retention period to host, copy, transmit, transform, process and display Customer Content only as necessary to provide, secure, support and improve the Services, comply with law, and enforce these Terms. We do not acquire ownership of Customer Content and do not sell it.
You represent that you have all permissions and lawful bases needed to collect, upload, process and instruct us to process Customer Content, including imagery of people, private property, critical infrastructure or regulated locations. You are responsible for notices and permissions relating to drone operations and capture activities.
5. Outputs and professional responsibility
Outputs are computational estimates derived from the inputs and parameters available to the system. Quality and accuracy depend on capture geometry, overlap, calibration, focus, weather, vegetation, ground control, positioning, coordinate systems, processing settings and other conditions outside our control.
You must inspect quality information, use appropriate checkpoints and have qualified professionals validate regulated or high-consequence conclusions. Outputs are not cadastral determinations, licensed surveys, structural or engineering certifications, legal descriptions, valuation opinions, construction approvals or guarantees of physical conditions.
Do not use the Services or outputs as the sole basis for emergency response, autonomous navigation, aviation control, life-safety systems or any decision where an error could reasonably cause death, personal injury or major environmental or property damage. Any example measurement, energy estimate or visualization is illustrative unless verified for your dataset.
6. Acceptable use
You may use the Services only lawfully and in accordance with documentation and plan limits.
- Do not upload content you lack the right or lawful basis to process.
- Do not probe, disrupt, overload, bypass access controls or interfere with another customer or the compute fleet.
- Do not introduce malware, destructive code or data intended to exploit a parser or processing component.
- Do not use credentials, signed URLs or artifacts outside the account and project for which they were issued.
- Do not reverse engineer the hosted service except to the limited extent a prohibition is unenforceable under applicable law.
- Do not use the Services to violate aviation, privacy, sanctions, export-control, intellectual-property or other applicable law.
- Do not use the Services to train or benchmark a competing commercial service for publication without written permission.
7. Plans, limits and usage
Plans may limit compute time, storage, users, projects, concurrency, object size, retention or available processing. Usage is measured by the platform records associated with the account. Jobs may queue when concurrency or compute capacity is occupied, and a job may be rejected when a subscription is inactive or an input exceeds technical limits.
If overage usage is available, the applicable rates and billing treatment will be disclosed in the checkout, order or account interface before charges apply. We may use reasonable technical controls to protect the service and may contact you where actual use is inconsistent with the selected plan or creates unusual operational risk.
8. Billing, renewal and taxes
Paid online subscriptions are sold and billed through the merchant of record identified at checkout, currently expected to be Paddle. Its checkout terms, privacy notice, accepted payment methods and buyer-facing invoices apply to the payment transaction. Prices are exclusive of taxes unless stated otherwise.
Subscriptions renew for the selected interval until canceled. You authorize the merchant of record to charge the applicable recurring price and disclosed usage charges. Changes, cancellation timing, refunds, credits, payment failure and statutory withdrawal rights are governed by the checkout terms, order and mandatory law. Except where those sources provide otherwise, fees already paid are non-refundable and cancellation takes effect at the end of the current paid period.
We may suspend paid access after notice of an overdue amount, but will use reasonable efforts to preserve a path for account administrators to resolve billing or request data export during a limited post-termination period.
9. Trials and promotions
Trials are for evaluation, may have reduced capacity and may be limited to one per customer or organization. We may end abusive or duplicative trials. A trial will not become paid unless you affirmatively select a paid offer or the signup flow clearly discloses automatic conversion before you agree.
10. Security and privacy
We maintain administrative, technical and organizational safeguards designed for the nature of the Services, including tenant-scoped authorization, encrypted transport, restricted compute services, hashed machine tokens, encrypted provider credentials, backups and monitoring. No system is completely secure, and these safeguards are not a warranty that unauthorized access can never occur.
Our Privacy Policy explains how we handle personal information. For business Customer Content containing personal data, Atlassium ordinarily acts as a processor or service provider on the customer’s instructions; the customer remains responsible for its notices, lawful basis and data-subject handling. A data processing addendum may be made available where required.
11. Confidentiality
Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or receive the Services, protect it with reasonable care and disclose it only to personnel, advisers and subprocessors who need it and are bound by appropriate duties. This obligation does not cover information independently developed, lawfully received without restriction, publicly available without breach or required to be disclosed by law. Where legally permitted, the receiving party will give prompt notice of compelled disclosure.
12. Atlassium technology and feedback
Atlassium and its licensors retain all rights in the platform, documentation, designs, orchestration, reports templates and other technology, excluding Customer Content. Subject to these Terms, we grant authorized users a limited, non-exclusive, non-transferable right to access the Services during the subscription solely for the customer’s internal business purposes.
The Services include open-source and third-party components governed by their applicable licenses. Nothing in these Terms restricts rights granted directly under an open-source license. If you provide suggestions, you grant us a perpetual, worldwide, royalty-free right to use them without identifying you or disclosing your Customer Content.
13. Third-party services
The Services may interoperate with payment, email, analytics, security, monitoring, object-storage and compute infrastructure providers. Their services may be governed by separate terms. We are responsible for our selection and use of subprocessors as described in the Privacy Policy, but we do not control services you independently connect or access outside Atlassium.
Links to third-party sites do not imply endorsement. Availability may be affected by upstream providers, internet routes, customer equipment and force-majeure events.
14. Availability, support and changes
Unless an order includes a service-level agreement, the Services are provided without a guaranteed uptime, processing time or support response time. Maintenance, security response, compute demand, malformed inputs and events outside our reasonable control may delay or interrupt service.
We may deploy fixes, restrict a vulnerable feature or suspend a job to protect customers, systems or legal rights. We will use reasonable efforts to communicate material planned interruptions and restore service promptly.
15. Suspension and termination
You may stop using the Services and cancel a subscription through the available billing channel. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, infringement, harm to others or where continued service would expose us to legal or third-party liability. Where practicable, we will provide notice and an opportunity to cure.
On termination, access rights end and outstanding fees remain due. Subject to the applicable plan, order and legal obligations, we may retain Customer Content for a limited export or recovery period and then delete or render it inaccessible from active systems. Residual copies may remain in rotating backups until overwritten. Sections that by nature should survive—including payment, confidentiality, ownership, disclaimers, liability, indemnity and dispute terms—will survive.
16. Disclaimers
To the maximum extent permitted by law, the Services, beta features and outputs are provided “as is” and “as available.” Atlassium disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, quiet enjoyment and any warranty arising from course of dealing or usage of trade.
We do not warrant that every dataset will process successfully, that outputs will meet a particular tolerance or regulatory standard, or that the Services will be uninterrupted or error-free. You are responsible for backups of source data before upload and for validating downloaded artifacts.
17. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profits, revenue, goodwill, business opportunity or data, even if advised of the possibility.
Except for amounts owed, misuse of the other party’s intellectual property, breach of confidentiality, indemnification obligations, fraud, willful misconduct, or liability that cannot lawfully be limited, each party’s aggregate liability arising from the Services will not exceed the fees paid or payable by the customer for the Services during the 12 months before the event giving rise to liability. For a free evaluation, Atlassium’s aggregate liability will not exceed USD 100.
These allocations apply to the fullest extent permitted even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions, so the limits apply only to the extent lawful.
18. Indemnification
You will defend and indemnify Atlassium and its personnel against third-party claims, damages, fines, costs and reasonable legal fees arising from Customer Content, your capture or drone operations, your violation of law or third-party rights, or your use of outputs for a prohibited or high-risk purpose. We will give prompt notice, allow you to control the defense with competent counsel and reasonably cooperate at your expense. You may not settle a claim in a way that admits fault by or imposes obligations on Atlassium without written consent.
For a paid customer, Atlassium will defend a third-party claim that the unmodified hosted Services directly infringe that party’s intellectual-property right and pay finally awarded damages, provided the customer promptly notifies us and allows us to control the defense. We may modify or replace the affected feature or terminate it with a pro-rata refund for the unused prepaid period. This obligation does not cover Customer Content, combinations not supplied by us, customer modifications, continued use after notice or use outside documentation.
19. Governing law and disputes
An order form may specify governing law and venue. Otherwise, these Terms are governed by the laws of the State of Israel, excluding conflict-of-laws rules, and the competent courts located in Tel Aviv-Jaffa will have exclusive jurisdiction. Mandatory consumer law and rights to bring claims in another forum remain unaffected where they cannot be waived.
Before filing a claim, each party will make a good-faith attempt for 30 days to resolve the dispute through written notice, unless urgent injunctive relief is reasonably required. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
20. Changes to these Terms
We may update these Terms to reflect service, legal or operational changes. We will post the revised date and provide reasonable advance notice of a material change to paid customers where practicable. Changes apply prospectively. If you object to a material change, your remedy is to stop using the Services and cancel before it takes effect; continued use afterward constitutes acceptance to the extent permitted by law.
21. General
Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations. You may not assign these Terms without our consent except in connection with a merger or sale of substantially all relevant assets; we may assign them as part of a reorganization, financing or sale of the business. Neither party creates a partnership, agency, employment or fiduciary relationship.
If a provision is unenforceable, it will be modified to the minimum extent needed and the remainder will continue. Failure to enforce is not a waiver. Headings are for convenience. These Terms and incorporated orders are the complete agreement about the Services and supersede prior discussions on that subject. Notices may be delivered electronically. Questions and legal notices should be sent to support@atlassium.io.